Frequently asked questions

If you have one-off or hard-to-predict the number of app installations, credits are a great option.

Credits are the most flexible way to pay for app installations. Each person can intall the app on two devices for oen credit. It’s up to you how you want to use credits – buy just enough for the current app or stock up and save on future apps – the more you buy, the less they cost. Unlike your monthly download limit with a subscription, there’s no limit for when you use your credit installations. And since they won’t expire as long as you sign in to your account at least once a year, they’ll always be there when you need them.

Select the number or user you expect during each month. By selecting year as billing period you get a better discount.

Your subscription gives you access to a set number of App2U Credits each month. You can rollover up to 250 unused App2U Credits month to month if you’ve got an annual subscription or a subscription with auto-renew enabled. If auto-renew is disabled when your subscription term ends, you will lose all rollover downloads that you’ve accrued.

We’ll gladly refund credit pack purchases made within 14 days of your invoice date, provided you haven’t used any credits from the credit pack. Same thing for subscriptions – with monthly subscriptions, you’re free to cancel your subscription at any time. Or, if the subscription just isn’t right for you, we’ll refund it within 14 days of your invoice date, provided you have not used more then 10 credits. All refund requests must be submitted in writing by letter, email or through our contact us form.